TERMS AND CONDITIONS OF SERVICE
All enquiries: admin@bondibehaviourist.com
Last Updated: 27.08.25
General Terms & Conditions
Use of any of our services assumes that you have read and agree with Bondi Behaviourist terms and conditions.
An initial questionnaire must be completed prior to acceptance for any training.
Bondi Behaviourist accepts no liability for any dogs that are not insured.
All dogs must be fully vaccinated and wormed at regular intervals
All dogs must be kept on lead until instructed otherwise
All dogs must be micro-chipped and registration details up to date, with proof available upon request
Confidentiality
All customer records and information is kept in the strictest of confidence and is not shared with any third party. Any information shared with volunteer assistants or paid employees is strictly on a ‘need to know’ basis.
Email addresses will be used for the marketing purposes of Bondi Behaviourist. You can remove your name from this list at any time by email response or by request to Bondi Behaviourist.
Booking / Payment / Cancellation
In home consultations & training sessions:
No bookings are confirmed until a member of Bondi Behaviourist has contacted the client to confirm the booking via phone call, SMS or email.
A deposit may be charged upon booking a service. If a deposit has been requested, the booking is not confirmed until it has been paid.
Either 50% of the consultation fee or 100% of any deposits will be charged/held to the client for any cancellations made by the client within 48 hours of the arranged consultation unless specified by Bondi Behaviourist
Payment for consultations are to be paid in full the day of completion of the consultation.
There are no refunds available on the consultation once the consultation has begun and thereafter.
Defaulted/late/unresolved payments may be forwarded to an external debt collection agency to obtain collection of the outstanding debt. Any accrued fees for engaging their services are of the responsibility of the person(s) whose payments are defaulted/late/unresolved.
During the consultation, there may be more than one trainer and/or student present. This will only occur if it is a safe and appropriate work environment as deemed by Bondi Behaviourist.
A 1.75% transaction fee applies to all electronic payments.
Training Programs & Bundles
Training programs & bundles are to be paid for in full prior to the commencement of any services or through direct debit according to the payment plan available as described in the program details.
Defaulted/late/unresolved payments may be forwarded to an external debt collection agency to obtain collection of the outstanding debt. Any accrued fees for engaging their services are of the responsibility of the person(s) whose payments are defaulted/late/unresolved.
A $50 late-cancellation fee will be charged/held to the client for any cancellations made by the client within 48 hours of the arranged program/bundle consultation unless specified by Bondi Behaviourist.
The time within which the services of the program must be used are detailed in the information of each program/bundle. Any unused services after this time frame are to be voided and no refunds are available unless specified by Bondi Behaviourist.
There are no refunds available on any program/bundle once the program/bundle has begun and thereafter.
Puppy School
Payments are to be made prior to the start date of the course.
No place on the puppy school is reserved until payment in full has been received for the course.
There are no refunds available on the course once the course has begun and thereafter.
All puppies must be up to date with age-appropriate vaccinations and wormed at regular intervals
All puppies must be kept on lead until instructed by a Bondi Behaviourist Trainer
Trainers may use audio or video recording during practical classes. This footage may be used for promotional materials and/or online learning content. You can email us on admin@bondibehaviourist.com if you do not wish to feature.
Online Consultations
Payment for consultations are to be paid in full upon booking the consultation.
Should the client receive an invoice for any outstanding services, the invoice is to be paid in full on the day of the consultation.
Either 50% of the consultation fee or 100% of any deposits will be charged/held to the client for any cancellations made by the client within 48 hours of the arranged consultation unless specified by Bondi Behaviourist
Cancellations made by Bondi Behaviourist will be refunded in full.
There are no refunds available on the consultation once the consultation has begun and thereafter.
Webinars & Online Workshops
Payment is to be paid in full upon booking.
Cancellations made by the client within 48 hours will charged the full amount unless specified by Bondi Behaviourist.
Cancellations made by Bondi Behaviourist will be refunded in full.
There are no refunds available once the service has begun and thereafter.
Shadow Experiences
Full payment of the Shadow Experience is required before the experience begins
50 % of the initial payment for the Zoom Induction meetings are refundable should no arrangement be made for the full Shadow Experience.
Shadow Experience clients must have their own public liability insurance.
Bondi Behaviourist will accept no responsibility for and exclude all liability in connection with personal Injury, Loss, Theft, Injury to Animals howsoever caused during the provision of Shadow Experience.
There are no refunds available once the service has begun and thereafter.
The option to reschedule any cancellations made by Bondi Behaviourist is available for all clients.
Transport from Bondi Behaviourist HQ between consultations is available upon request.
The Shadow Experience consists of a minimum of, but is not limited 10 hours of Shadowing. This does not include travel time, which is additional to the shadowing time.
Disclaimer
Bondi Behaviourist will accept no responsibility for and exclude all liability in connection with personal Injury, Loss, Theft, Injury to Animals howsoever caused during the provision of Training Lessons.
It is the responsibility of the owner of the dog to ensure the health of the dog is verified by a veterinarian, to ensure there are no underlying health issues, before a behavioural program is undertaken.
Use of the information and advice given in connection to the above services is at your own risk. We do not accept any liability for the use of information and advice given in connection with the above services including but not limited to any errors, inaccuracies, omissions, misleading or defamatory statements.
Whilst we hope you find the information and guidance given interesting and informative, the contents are for general information only.
We believe the contents to be true and accurate as at the date of each training course but can give no assurances or warranty regarding the accuracy, currency or applicability of any of the contents in relation to specific situations and particular circumstances.
Bondi Behaviourist does not want to receive confidential or proprietary information from you. Any material, information or other communication you may transmit other than your personal information will be considered non-confidential and non-proprietary. Bondi Behaviourist and its designees will be free to copy, disclose, distribute, incorporate or otherwise use the communications in all data, images, sounds, text and other things embodied therein for any and all non-commercial purposes.
Bondi Behaviourist may also make improvements and/or changes in the products and/or services and programmes described at any time without notice.
Bondi Behaviourist seeks to ensure that the information published on its web site is up to date and accurate. However, the information on the website does not constitute legal or professional advice and Bondi Behaviourist cannot accept any liability for actions arising from its use.
Bondi Behaviourist cannot be held responsible for the contents of any pages referenced by an external link.
You are solely responsible for evaluating any goods or services offered by third parties via the Website or on the Internet.
Training Program Terms & Conditions
All customers that enrol into any training sessions and/or training programs must adhere to the conditions.
All customers that enrol into the Starter Program must use both their intitial consultation and follow up session within four weeks of one another unless otherwise stated in writing by a Bondi Behaviourist team member. Subscription to the ‘Training Rewards Club’ will be issued free of charge for a period of four weeks, at which point the customer will be direct debited on a weekly basis the membership fee. This can be cancelled by the customer at any time via their Stripe portal or by contacting a member of the Bondi Behvaviourist team in writing. Bondi Behaviourist reserve the rigth to cancel the access and membership subscription at any time.
All customers that enrol into the Complete Care Program must use their intial consultation and their first seven follow up sessions within five months. The remaining two follow up sessions must be used within six months of the seventh follow up session. All ten socialisation classes must be used within the first 9 months of the original booking date of the program. All products included within the program purchase must be purchased within the first twelve months of the original booking date. Bondi Behaviourist reserves the right to cancel access and membership to the Training Rewards Club at any time.
The Complete Care Guarantee:
Bondi Behaviourist (“the Provider”) offers the following guarantee with respect to the Complete Care Program (“the Program”).
Guarantee Scope
If, upon completion of six (6) months from the date of the original booking, the customer (“the Client”) notifies the Provider in writing that they are not satisfied with the progress of their dog, and the Client has satisfied all conditions set out in Clause 2 below, the Provider shall continue to provide follow-up training sessions to the Client at no additional cost until such time as the Client communicates in writing that they are satisfied with their dog’s progress.Conditions of Eligibility
To be eligible for the Guarantee, the Client must demonstrate to the reasonable satisfaction of the Provider that:
a. The Client has consistently applied all training methods as instructed by the Provider and has not materially deviated from such methods.
b. The Client has attended a minimum of eight (8) sessions under the Program.
c. The Client has maintained consistency in training without major lifestyle or environmental changes outside the control of the Provider, including but not limited to extended holidays, relocation, significant home renovations, prolonged breaks in training, long-term visitors, pregnancy, or comparable disruptions.
d. The Client has made consistent use of all training aids, tools, and equipment supplied as part of the Program.
e. The Client has viewed and completed all webinars and courses provided by the Provider in connection with the Program.
f. The Client has provided written updates to the Provider no less than once per week during the Program, outlining the Client’s implementation of the training methods and the dog’s progress.
g. The Client has communicated dissatisfaction in writing no earlier than the commencement of month six (6) and no later than the conclusion of month six (6) following the date of the original booking.Ongoing Obligation of the Provider
Subject to the Client meeting all eligibility conditions set out in Clause 2, the Provider shall furnish the Client with one (1) complimentary follow-up training session of forty-five (45) minutes’ duration per calendar month. The scheduling of such sessions shall be subject to the Provider’s reasonable availability. These follow-up sessions shall continue until such time as the Client confirms in writing that they are satisfied with their dog’s progress.Finality of Sales
All fees paid for the Program are final and non-refundable. The Guarantee does not entitle the Client to a refund of any fees but instead provides for the ongoing training support described in Clause 3.
Training Rewards Club
Subscriptions to the Training Rewards Club are paid via direct debit for the duration of the clients membership access or until the client unsubscribes.. There are no refunds available on the subscription once payment has begun.
Parking Fees
If there is only paid parking available in your area and the trainer pays a parking meter for the duration of your consultation the client will be charged the full amount of the parking meter fee. This fee will be added on to the invoice.
Travel Fees
Travel fees may be charged in some circumstances appropriate to the time, location and tolls.
Terms and Conditions of Entry – Complete Care Training Program Giveaway
1. Promoter
The promoter of this competition is Bondi Behaviourist Pty Ltd (ABN 69 621 251 429), trading as Bondi Behaviourist (“the Promoter”).2. Eligibility
2.1 Entry is open to residents of Sydney who are aged 18 years or over at the time of entry.
2.2 Employees, contractors, agents, and immediate family members of the Promoter are ineligible to enter.
2.3 The Promoter reserves the right to request proof of age, identity, and residency at its sole discretion.3. Competition Period
3.1 The competition commences 08.00 25/08/2025 AEST and closes at 10.00pm 07/09/2025 AEST (“the Competition Period”).
3.2 Entries received outside of the Competition Period will not be accepted.4. How to Enter
4.1 To enter, participants must complete and submit the official entry form available at https://www.bondibehaviourist.com/competition during the Competition Period.
4.2 Only one entry per person is permitted. Multiple, incomplete, or automated entries may be deemed invalid.5. Prize
5.1 The prize consists of one (1) enrolment in the Complete Care Training Program (“the Prize”), valued at $4750.
5.2 The Prize is not transferable, exchangeable, or redeemable for cash.
5.3 If the Prize (or any part of it) becomes unavailable, the Promoter reserves the right to substitute it with an item of equal or greater value.
5.4 The Complete Care Guarantee is not valid for the winner of this competition and does not apply.6. Selection of Winner
6.1 This is a game of skill. Chance plays no part in determining the winner.
6.2 Each entry will be individually judged by the Promoter based on the most compelling story, behavioural issues and training goals in alignment with the values of Bondi Behaviourist.
6.3 The judging will take place within seven (7) days of the Competition Period ending.
6.4 The Promoter’s decision is final and no correspondence will be entered into.7. Notification of Winner
7.1 The winner will be notified by email and/or telephone within seven (7) days of judging.
7.2 If the winner cannot be contacted or does not claim the Prize within fourteen (14) days of notification, the Promoter reserves the right to award the Prize to another eligible entrant.
7.3 If the winner does not complete the Complete Care Training Program within the stipulated timeframe of six (6) months from the commencement of the program, the Prize (or any unused portion of it) will be deemed forfeited. No refunds, cash back, credits, or substitute services will be provided in such circumstances.8. Publicity
8.1 By entering, participants consent to the Promoter using their name, likeness, and (if provided) photographs of their dog for publicity, promotional, and marketing purposes in any media without compensation, unless prohibited by law.9. Privacy
9.1 The Promoter collects entrants’ personal information in order to conduct the competition and award the Prize.
9.2 Personal information will be handled in accordance with the Privacy Act 1988 (Cth) and the Promoter’s Privacy Policy available at https://www.legislation.gov.au/Details/C2022C00361.
9.3 By entering, entrants consent to their personal information being used for marketing communications by the Promoter, unless they opt out.10. Liability
10.1 Nothing in these Terms and Conditions limits, excludes, or modifies any rights that cannot be excluded under the Australian Consumer Law (ACL).
10.2 Except for liability that cannot be excluded under the ACL, the Promoter (including its officers, employees, and agents) excludes all liability for any loss, damage, or injury arising in any way out of the competition or the Prize, including without limitation, personal injury, loss of income, or damage to property.11. General Conditions
11.1 The Promoter reserves the right to cancel, suspend, or amend the competition or these Terms and Conditions at any time if circumstances beyond its control make it necessary to do so.
11.2 Failure by the Promoter to enforce any of its rights under these Terms and Conditions does not constitute a waiver of those rights.12. Governing Law
12.1 These Terms and Conditions are governed by the laws of New South Wales, Australia.
12.2 Entrants submit to the exclusive jurisdiction of the courts of New South Wales.
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